Date | November 2017 | Marks available | 12 | Reference code | 17N.1.HL.TZ0.6 |
Level | HL | Paper | 1 | Time zone | no time zone |
Command term | Discuss | Question number | 6 | Adapted from | N/A |
Question
The human face of student counselling
Many Diploma Programme (DP) coordinators are finding they do not have enough time to interview every student before they choose their DP subjects. They are considering purchasing the Student Counselling System, a proprietary management information system (MIS).
The developers of the Student Counselling System claim that, if students complete online questionnaires to determine their interests, abilities and future goals, the system can give them very accurate results, resulting in less than 5% of students changing their diploma subjects. They also claim the Student Counselling System will allow DP coordinators to be able to interview every student, something they cannot do now.
Some DP coordinators have concerns about the automation of this process and believe that advising students is something that is best done by relying on their own professional judgement and intuition.
Discuss whether DP coordinators should rely on the recommendations of the Student Counselling System rather than their own professional judgement and intuition when advising students about what DP subjects to study.
Markscheme
Answers may include:
Reasons why DP coordinators should rely on the recommendations of the Student Counselling System (claim):
- If a large number of decisions based on a wide range of scenarios are programmed into the Student Counselling System, it should give accurate and reliable results (systems, feasibility).
- Students may be able to carry out initial investigations themselves to determine whether their proposed choices are realistic (judgement).
- If many of the scenarios are similar, the DP coordinator may be able to see a number of students together to give general advice, making the process more efficient.
- Students may appreciate the consistency / transparency of the information provided by the Student Counselling System (equity).
- In many cases, the scenario may be relatively straightforward, and the Student Counselling System may be able to provide consistent information that the DP coordinators would have in a fraction of the time, allowing them to focus on the students who do have atypical requirements (feasibility, costs).
Reasons why DP coordinators should rely on their judgement (counter-claim):
- DP coordinators know that special circumstances / family issues / personal information can have an impact on the decision and this will require their professional judgement, intuition, values and ethics.
- They may encounter scenarios that are not part of the system, which limit its usability / feasibility.
- DP coordinators might be aware of new subjects/majors that have not been updated into the system (change).
- Students may have multiple interests, and the Student Counselling System cannot give accurate recommendations.
- Giving career advice is too important to be left to the algorithms that exist within the Student Counselling System (values, ethics).
In this question it is expected there will be a balance between the terminology related to digital systems and the terminology related to social and ethical impacts.
Keywords: automation, change, power, systems, values, ethics, judgement, intuition, consistency, transparency, efficiency, algorithm, accuracy, reliability, equity, costs, feasibility
Refer to HL paper 1 Section B markbands when awarding marks. These can be found under the "Your tests" tab > supplemental materials > Digital society markbands and guidance document.