| Date | May 2022 | Marks available | 2 | Reference code | 22M.1.SL.TZ0.2 |
| Level | SL | Paper | 1 | Time zone | no time zone |
| Command term | Outline | Question number | 2 | Adapted from | N/A |
Question
Outline one reason why accurate user documentation is necessary for a system.
Markscheme
Award [2 max].
User efficiency;
To ensure that users know how to use the system correctly;
Support/Troubleshoot;
To provide users help when they encounter errors;
Accuracy;
To ensure the correct methods are used to enable reliable output;
Improved user experience;
the user is aware of all available features, so they can make the most out of the system;
Examiners report
Candidates were able to identify a reason why accurate user documentation is necessary for a system. A few candidates mixed this up with system documentation. Some candidates also named two reasons rather than expanding on the one reason, as required by the question.
