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Date	May 2019	Marks available	2	Reference code	19M.1.SL.TZ0.10
Level	SL	Paper	1	Time zone	no time zone
Command term	Identify	Question number	10	Adapted from	N/A

Question

Identify two ways that user documentation may be provided.

Markscheme

Award [2 max].
On a CD/DVD/Blu-ray disc;
Through embedded help files;
Online/website;
Physical/printed media;

Note to examiners: accept answers relating to methods of supplying or media used to present user documentation. Do not accept answers related to training.

Examiners report

Candidates were able to name at least one and often two methods for the provision of user documentation.

Syllabus sections

Topic 1: System fundamentals » 1.1 Systems in organizations

Show 28 related questions

22M.1.SL.TZ0.1:
State two compatibility issues that may arise when international businesses merge.
19N.1.SL.TZ0.8c.i:
State one type of testing that involves users.
22M.1.SL.TZ0.2:
Outline one reason why accurate user documentation is necessary for a system.
22M.1.SL.TZ0.12c:
Outline one reason testing should take place at every stage of the development process.
22M.1.SL.TZ0.12d:
Evaluate two methods the business could use to implement the new system. Include the benefits and drawbacks of each.
19M.1.SL.TZ0.14b:
Outline two backup strategies that may be used to limit data loss.
17N.1.SL.TZ0.11e:
Outline the security measures that should be taken to prevent data loss.
17N.1.SL.TZ0.11g:
The changeover to the new system can be achieved by either direct changeover or phased conversion.

Compare direct changeover and phased conversion.
18N.1.SL.TZ0.2b:
Outline one advantage of using beta testing prior to the release of a new product.
19N.1.SL.TZ0.2a:
Identify one cause of data loss.
19M.1.SL.TZ0.14a:
Describe two possible causes of data loss.
20N.1.SL.TZ0.3:
Compare direct changeover with parallel running as a method of implementation.
21M.1.SL.TZ0.4b:
Identify two methods that can be used to obtain these patches.
17N.1.HL.TZ0.10c:
Compare direct changeover and phased conversion.
17N.1.HL.TZ0.10d:
Identify one way of testing this software.
19N.1.SL.TZ0.8b:
Evaluate these two methods of implementation.
21N.1.HL.TZ0.7c:
Outline one way in which users can be informed of software updates.
18M.1.SL.TZ0.10b:
Describe two different methods that the medical centre could use that would allow data to be restored should it be lost for any reason.
17N.1.SL.TZ0.11f:
Outline one problem that may arise from the installation of new hardware and software in the office.
21M.1.SL.TZ0.4a:
Identify two reasons why patches may be necessary for an operating system.
17N.1.SL.TZ0.10:
Outline what is meant by beta testing.
17N.1.HL.TZ0.10b:
Outline one problem that may arise from the installation of new hardware and software in the office.
19M.1.SL.TZ0.14c:
Explain why beta testing is used to gather feedback for the new user interface.
18N.1.SL.TZ0.5a:
Identify two possible compatibility issues as a part of data migration.
19N.1.SL.TZ0.2b:
Describe one way offsite storage can be used to prevent data loss.
19N.1.SL.TZ0.8a:
Identify two organizational issues related to the implementation of the new system.
19N.1.SL.TZ0.8c.ii:
Identify three consequences of inadequate testing.
21M.1.SL.TZ0.2:
Describe one method of implementation for a new computer system.

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Topic 1: System fundamentals

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